General shipping information
In-stock orders normally ship within 1-2 business days unless otherwise noted. However, if an item is marked "This item ships separately" or during times of heavy order volume (especially November and December), orders normally ship within 3-5 business days of when they were placed. Generally, all items on backorder or out of stock are marked as such on the site.
For most domestic orders, you can choose between FedEx Ground, 2 Day, and Next Day deliveries. If your order ships via FedEx you will receive an e-mail with a tracking number when your order ships. You will also be able to view your order status and tracking numbers in your account order history. If your order contains only stickers or small light items, then you may also have the option to ship your order via USPS First Class Mail, which does not offer package tracking information.
If your order weighs less than 5 pounds it may be eligible for Economy Shipping. Economy Shipping calculates the most cost efficient way to get your package to your shipping address. Delivery using this method can take anywhere from 5-10 days. Note: Orders shipped via Economy Shipping may be delivered using FedEx or the United States Postal Service and tracking information may not be available. If tracking information is available, it will be reflected on your shipping notification email. Additionally, orders shipped via Economy shipping cannot be rerouted after shipment.
Expedited ( FedEx 2 Day and Next Day) and FedEx Ground shipments are delivered Monday-Friday except on US Holidays.
We have expedited shipping options available for domestic orders. This includes Next Day and 2 Day shipping options. Orders must be placed before 1pm Central Time Monday-Thursday to receive expedited delivery in the time frame specified; and only if items are in stock. Expedited delivery orders received after 1pm Central Time or on Friday/Saturday/Sunday normally ship the next business day. Some orders may be subject to verification of billing/shipping information, and may be delayed because of this.
During times of heavy order volume, especially November and December, expedited shipments may take up to 3-5 business days to process and ship, and shipping dates cannot be guaranteed, so please plan accordingly.
If your Shipping address is a P.O. Box, and if we cannot deliver via FedEx, then we will contact you. Some orders may be subject to verification of billing/shipping information, and may be delayed because of this.
Will my expedited order arrive on Saturday?
No. We do not offer any expedited Saturday delivery options. All transit times are business days, not calendar days, unless otherwise specified.
Do you ship to PO Boxes?
In most cases, yes. If your order weighs less than 1 pounds we should be able to send your order through the United States Postal Service. This shipping method does not include tracking.
We are not responsible for delays or mis-shipments when a P.O. Box address is used.
Can you ship to APO/FPO addresses?
We are able to ship most of our products to U.S. Military APO/FPO addresses. Some products cannot be shipped to APO/FPO addresses and those are marked on the product detail page with an Export Restriction notice. This notice reads "We cannot ship this item outside of the U.S."
Unfortunately, we cannot supply tracking numbers for shipments to APO/FPO addresses. We send all shipments to APO/FPO addresses using the U.S. Postal Service.
When completing your Shipping Address during checkout, please make note of the following.
- The City must be entered as either "APO" or "FPO"
- The State must be selected as either "AA" "AE" or "AP"
- You must enter your Zip code
- Always remember to enter your full name, grade, and PSC or unit number
Please note, orders shipped to an APO/FPO address do take longer to be delivered. Please allow 2-4 weeks for your package to arrive.
How much is shipping?
It depends on what you are ordering, how much you are ordering, and where it is shipping. You can determine the cost of shipping your order by adding the items you want to the shopping cart and entering your zip code or country in the "Estimate Shipping & Taxes" on the cart page. You can also get the shipping cost during checkout - you will need to fill out your shipping address in order to view the shipping options and cost.
Do you ship outside the U.S.?
No. Currently we are working on a system that will allow us to offer international service.