Acceptance of Terms & Conditions
These Terms & Conditions and notices contained herein govern your use of the GearXS.com service and website. By using, visiting, or browsing the GearXS.com website, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, you should not use the GearXS.com service or website.
These Terms & Conditions are an ongoing contract between you and GearXS.com and apply to your use of the GearXS.com service and website. These Terms & Conditions affect your rights and you should read them carefully.
Changes to Terms & Conditions
GearXS.com Product Pricing and Order Acceptance Policy
GearXS.com reserves the right to change prices at any time. Due to possible information misrepresentations, we may correct typographical and printing errors related to prices at any time. Customers should be aware that product prices can and do fluctuate due to market movements and stock availability.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, GearXS.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. GearXS.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, GearXS.com shall immediately issue a credit to your credit card account in the amount of the charge.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. GearXS.com reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Third Party Affiliated Sites Disclaimer and additional information
No Third Party Affiliated stores, websites or any of its providers of information shall have any liability for the accuracy of the information contained in the Service, or for delays or omissions therein. None of the foregoing parties shall be liable for any third-party claims or losses of any nature, including, but not limited to, lost profits, punitive or consequential damages.
The information provided within these pages is not guaranteed to be accurate, nor does the management take responsibility for it. The information comes from other sources and therefore may be wholly unreliable, and the management does not guarantee its suitability for any purpose.
Although the information contained herein may be completely useless, all rights are retained by their respective owners, including, but not limited to, the right of reproduction, the right of distribution, and the right of passage.
If an advertised product's price varies from the one listed on our website please contact us by phone or e-mail prior to making a purchase.
At times, the final shipping charge for your order might differ from the approximated charge listed on third party affiliated sites due the uploading and updating delay time between GearXS.com and the third party site. In such instances make sure to check whether the listing is for quantity purchases. Also, though we try to stay consistent, certain zip codes carry significantly higher shipping charges.
All purchases on GearXS.com, GearXS eBay, Amazon, Pricewatch.com and all our other affiliated stores are final and binding. It is strongly recommended that all products are fully researched and examined closely prior to purchasing. Once an order has been submitted it may not be cancelled or modified if payment has been processed and cleared and the order has been updated to 'Packaging' or Shipped' status. GearXS.com reserves the right to charge up to 20% cancellation/restocking fee on all orders that have been processed or shipped (including refused packages and unopened merchandise).
All purchases on Laptops have a strict non-cancellation policy. Returns on Laptops will only be approved if confirmed as defective by a certified technician or was wrongfully advertised.
Account Access & Identity Protection
You may not share your account with any third party or provide them your password. Should you decide to share your account with any third party then you take full responsibility for their actions and you will be liable for any losses or errors that cause a financial or stock shortfall on your account.
If you find that your account is being accessed without your consent you are a victim of identity theft and you should notify customer service as soon as possible as well as your local law enforcement agency. GearXS.com is not obligated to compensate members/account holders for losses of funds due to your account being used without your specific authorization.
Customer Account Information
It is the responsibility of the account holder to ensure that all personal account information is accurate and updated at the time of purchase including the following but not limited to; Phone Number, Shipping Address, Billing Address, Email Address.
GearXS.com may contact the account holder either by email or phone number in the event of an out of stock product, backorder notification, product substitution or other enquiry. In any case that the account holder is unreachable after 3 failed email or phone attempts the order will either be shipped or canceled. Final decision will be under GearXS.com total discretion.
GearXS.com General Processing Information
In pursuant to GearXS.com Terms and Conditions, GearXS.com has the right to take up to seven business days to process any incoming order. GearXS.com will attempt to fulfill and dispatch paid orders within 48 hours of receipt of cleared funds into our bank account. GearXS.com cannot be held responsible for delays in the banking system, once the funds have been sent we will process the order. Refunds will not be given for such delays and once money has been dispatched we will regard the order as confirmed and the sale is final.
All orders placed over the total value of $250.00 requires an order verification. The account holder will be contacted by our Customer Service Department to confirm the authentication of the order. The order will be placed in pending hold until verification of the order has been confirmed and verified. Canceled orders after it has been placed may be subject to a 15% restocking fee.
Upon payment being received by GearXS.com, all sales are final. No refund will be issued. For defective items replacement and repair, please refer to our Return Policy section.
GearXS.com Shipping Policy
GearXS.com liability on shipment ends once the courier service takes custody of the item that is at the point of drop off or hand over to the courier service. If the item is lost from this point onwards, GearXS.com has no responsibility (unless insurance option has been selected) but will attempt to investigate or open a lost claim to recover the lost package.
GearXS.com may offer FREE SHIPPING on certain items. These items are shipped to the customer at no additional charge as the product is paid by GearXS.com as a courtesy. If a return should take place on a FREE SHIPPING item, the customer will be charged for the actual shipping and handling costs, a minimum of $5.
FREE SHIPPING offers are only available to destinations in the continental US. Free Shipping is not available on packages shipping to the following; Hawaii, Alaska, Puerto Rico, APO, Virgin Islands and Guam. An additional shipping fee will be applied after the order is placed.
FREE SHIPPING items may be shipped via FedEx, UPS or USPS (First Class or Priority).
GearXS.com reserves the right to substitute the selected shipping carrier/method with an equivalent shipping carrier/method.
Estimated carrier shipping time does not include our order processing time. For example: 2nd Day Air packages may take 3 days to be delivered to their destination.
FedEx Standard Overnight - package will be received within 24-48 hours. (all orders placed before 4pm should be delivered the following day by 3pm).
Failed deliveries by reason of customer's absence at requested shipping address, or bad address, will result in a surcharge if reshipped. Failed deliveries will not qualify for a full refund.
GearXS.com Limited Warranty Coverage
All our products carry a 30 day in-store warranty or are covered under Direct Manufacturer Warranty unless stated otherwise. GearXS.com sells products in a variety of conditions such as New Retail Boxed, New - Bulk, OEM, Refurbished, Used. All product pages are marked with the condition of the product sold. It is the customers responsibility to read the entire product page before placing the order. Manufacturer Warranty may vary in duration from 30 days to 3 years. All products covered under Direct Manufacturer Warranty must be handled with the manufacturer before attempting to contact GearXS.com.
The limited warranty covers the following faults described below..
DOA (Dead on Arrival) implies that the product either cannot be turned on or be ready in use after taking out of the box. Buyer must report this situation to GearXS.com within 48 hours of receipt. If the item is not tested or examined by the buyer within the first 48 hours after the goods are received, the DOA returned policy would not be valid.
No further exception will be considered about the time issue. The 48 hours period starts from the time recorded as 'delivered' in the courier service's tracking system.
GearXS.com will replace or repair a DOA item, In the event that a replacement or repair cannot be made due to product unavailability or any other technical reason, GearXS.com will refund the buyer in full including the original shipping charges. A repair order may take up to 14 business days starting from the day when GearXS.com received the defective unit. GearXS.com has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.
Under any circumstances, GearXS.com reserves the final rights to approve any DOA replacement or a warranty coverage repair. GearXS.com also has the right to make the final decision on whether the issue pointed out by the buyer is considering a defect or not. In the event that a replacement or repair is not granted to the buyer, GearXS.com will send back the product back to the buyer; In this case it is the duty of the buyer to cover shipping costs.
The repair process by GearXS.com may take up to 14 business days upon item being received from the buyer.
GearXS.com Refurbished 30 Day Return/Exchange Warranty
GearXS.com specializes in 'Refurbished' products. Products that were once brand new but have been returned back to their original retail store or manufacturer for reasons such as defective, unwanted gift, non-compatibility, company leased product. GearXS.com purchases these products and run them through testing and QC inspections for functionality. These products are then sold by GearXS.com as 'Refurbished' products.
Condition - Refurbished and Off-Lease products may bear minor marks and scratches or wear and tear from previous usage or repair. Each product will go through QC inspections and testing to ensure that they pass GearXS.com's 'Refurbished' conditions and tested for full functionality prior to shipping to customers.
Warranty - Most products that have been returned back to the Manufacturer are no longer covered by Manufacturer Warranty or eligible for warranty repair, these are typically sold 'AS-IS'. GearXS.com will cover these products for 30 days starting from the date of confirmed delivery. In the event that the product is received in a defective condition or fails to operate within the 30 day warranty period. GearXS.com will honor the product for replacement, store credit or refund (please read our Returns Policy for more details).
One Year Extended Warranty
Certain products offer a One Year Extended Warranty, in the case of a product purchased being defective, GearXS.com will exchange for a comparable replacement or the customer will be given a store credit to purchase an alternative product from our store. If there are no comparable products available and the customer requests a refund we may also grant this request.
GearXS.com Return Policy
All third party products purchased from GearXS.com is backed first by the product direct manufacturer's warranty. GearXS.com's 30 day limited warranty against defects, may also apply. GearXS.com's 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or GearXS.com.
Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to GearXS.com's limited 30 day warranty described above.
All returns must be approved by GearXS.com a duly completed returns form must be completed by the buyer and emailed to GearXS.com for approval, Returned items without an approval number from GearXS.com will not be processed. Any shipping and handling expenses on returns without a duly completed approval will be the responsibility of the buyer.
Upon receiving the return from the buyer, GearXS.com will examine and test for the defect, If GearXS.com cannot reproduce the same fault indicated by the buyer, the return will not be accepted.
LCD Monitor Return Policy
Returns for LCD monitors will only be accepted if received DOA, damaged or is received with more than 6 dead pixels. We cannot accept returns if less than 6 dead pixels on the screen.
Laptop Return Policy
All sales are FINAL. No cancelled sales will be accepted.
Refurbished Laptops/Battery Conditions - All laptops are fully tested by certified technicians prior to selling on the GearXS website. Prices advertised on the GearXS store are for the laptop only and not the battery. Due to the age and nature of the batteries included with the laptops, GearXS does not cover or warranty the condition or life of the batteries, therefore all prices advertised are for the laptop only.
Mystery Box Events
GearXS Mystery Box events may include a satisfaction guarantee warranty. If you are not satisfied with the products that you received then you may apply for an RMA return request within 14 days. All Mystery Box Event return requests must be submitted and received by GearXS within 14 days from the delivery date. All return requests received after 5 days will be instantly declined without good reason.
Mystery Box event products are non-refundable or returnable unless defective or damaged in shipping (Rules may vary per event, please read the product page for the current event for any changes in the return policy).
Customer agrees to bear all return shipping costs for approved Mystery Box Event returns (unless stated otherwise).
Product Compatibility / Specification / Color Choices
Buyers are responsible for ensuring the product's compatibility with their computer systems or electronic device.
Buyers should also be aware that the some products might not be primarily intended for use in your country or region. Therefore, the language specification on the device and manual might or might not fully support the language of your choice. In the event that an English manual is not available in the particular version that we shipped out, GearXS.com does not have any obligation to provide a copy of an English manual to the buyer. However, we do try our best to provide a printed English manual in most cases or send English manuals via email.
Since the products that GearXS.com sell might not be primarily intended for your country or region, the product configuration and the related accessories might not be suitable or compatible in your country or region. GearXS.com will not be responsible for any incompatibility of the product and its accessories in your region or country.
Language version, firmware version and color are shipped on a random basis unless prior arrangement is made by the buyer. Once item is shipped, no exchange will be granted on language version, firmware version and color choice. It is the buyer's responsibility to ensure that they select the correct model, color, firmware on time of order.
Please ensure that all products are fully inspected and tested before using. In the case of computer components these products should be examined and installed by a certified technician. GearXS.com will not be liable for any personal injury, physical injury, and damage caused by the products that we sell.
For safety handling and operation on the product, please consult the instruction manual that comes with the product or contact the manufacturer directly. Any product recalls by the manufacturer will not be handled through GearXS.com.
GearXS.com Payment Methods
GearXS.com accepts the following payment methods:
Visa, MasterCard, Discover, Money Orders.
IMPORTANT: All orders require that the name in which the order is placed under exactly matches the name on the credit card used for payment and the 'Ship To' address on the order exactly matches the address the cardholders credit card statement is mailed to. Any missing or inaccurate information will delay the processing of your order.