You must first obtain a Return Merchandise Authorization (RMA)
number before returning any product(s). To obtain an RMA number
please complete the form below. The RMA number will be e-mailed
within 48 business hours of submitting this form to the e-mail address
used to create your account. We will no longer be issuing RMA's over
the phone. (Please note that all RMA Requests submitted on Friday
and Weekends will not be processed until the next business day). Include a signed copy of
the 'Return Merchandise Authorization' that will be e-mailed to you.
-
(1) All return requests must
be submitted within 14 days from the
date of receiving the product(s). No returns/refunds after 14 days.
Do not request an RMA for 'Direct Manufacturer Warranty'
products. Contact the manufacturer of the product for
Replacement. All 'Direct Manufacturer Warranty' Products
requesting Refund will be refunded in the form of 'Store Credit'
only.
-
(2) All fields must be completed to
the best of the customers knowledge. Please provide in detail the problem
description. Any incorrect or missing fields may
result in a delay of the RMA Request which will reflect on the customers
Warranty return period.
-
(3) Products must be returned within 14
days from the issuing date of the RMA#.
-
(4) All RMA items returned to our
warehouse after 14 days from the issuing date of the RMA will be refused and
shipped back at the customers expense.
-
(5) Customer agrees to bear all shipping charges and all risk
of loss for the return product during shipment. It is the customers
responsibility to make a copy of the tracking number if required
by GearXS.com to verify the products arrival.
-
(6)All products must be returned in
an approved shipping box. Any products that are returned to GearXS that is
not in the same condition as when received by the customer may include
additional charges and fees or will be rejected and returned at the
customers expense and void all warranties.
-
(7) GearXS.com is NOT responsible
for any packages lost or products damaged during transit by the shipping
company. Damaged items are not eligible for warranty or money back guarantee.
All static sensitive electronic parts should be wrapped in anti-static plastic
bags and shock-resistant bubble-wrap. Some cushioning material should be present
between the item and the walls of the box.
-
(8) Customer agrees to use only reputable
carriers capable of providing proof of delivery and insurance for the entire
value of the shipment.
-
(9) Shipping charges are
non refundable.
If a return should take place on a FREE SHIPPING item(s), the
customer will be charged for the actual original shipping/handling costs, a minimum of $5.
-
(10) Customer agrees that all
returned products will be 100% complete, in re-sellable condition, and will
include the original packaging material, manuals, blank warranty cards, and
other accessories provided by the manufacturer.
-
(11) If any component of the returned
product is missing, GearXS.com Return Procedure will be breached and
GearXS.com will reject the entire return or may choose to impose additional
charges against the customer for replacement of the missing component. If the
product is tested good and is in a re-sellable condition, your
return request will placed under a pending process until the
missing item is returned.
-
(12) Any packages received without an
RMA number clearly labeled on the box and/or did not receive an RMA approval
may/will be returned at the customers expense.
-
(13) Any packages received without a
printed copy of the 'Return Merchandise Authorization' Form with RMA number,
Signature and Date field completed will result in package refusal and
shipped back to the sender.
-
(14) A 15% restocking fee
will apply
to all returns for refund/credit that is either tested as non-defective or an
incorrect product was ordered by the customer. If the product is tested
good, a shipping fee will be applied to have the product shipped
back. Returns that are tested good or not as described in the
Problem description will be applied as a Store Credit and NOT a
refund.
-
(15) Please ensure that
all products have been fully tested before returning. Any products
that are tested as good will be charged a bench testing fee.
-
(16) If a product is
received damaged, it is the customers responsibility to include full
details of the damaged areas in the 'Detailed Problem' field. Any items returned with any
noticeable damage or markings not included in the customers Detailed Problem
description may result in a damages fee depending on the extent of damage.
-
(17) All direct replacements are
limited to product availability. If an exact replacement for a returned item
is not available we will ship you a comparable substitute product with the
same or similar specifications.
-
(18) CPU and memory must be returned within 7 days from
the date of receipt. All memory purchased with memory heat spreaders must be
tested by the customer before applying the memory heat spreader. All
memory with the heat spreader already applied cannot be exchange or
refunded even if defective and will be returned to the customer or
disposed.
-
(19) Due to manufacturer policy, all software, Retail
Boxed Processors, Notebooks, and Blank Media products are non returnable.
-
(20) If the product
received by the customer is incorrect it may be possible that the
product requested is 'Out of Stock'. GearXS and it's affiliates may
ship a comparable substitute product if the product requested is out of
stock. It is the customers
responsibility to check for availability before placing
the order. If a customer does not
wish to receive a substitute item then please mention this when placing the
order. Warranty and
Return/Replacement Policy will apply on the substituted item.
