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Return Merchandise Request

RMA Returns Request

Return Policy & Instructions (Please fully read the Return Policy below before submitting an RMA Return Request)

Before you Return any Merchandise to GearXS you must first obtain an RMA Number for a Warranty replacement.

To obtain an RMA number please complete the form below. The RMA number will be e-mailed within 48 business hours of submitting this form to the e-mail address used to create your account.

(Please note that all RMA Requests submitted on Friday and Weekends will not be processed until the next business day).

The RMA (Return Merchandise Authorization) Form should be completed in the entirely to insure prompt service.
A copy of the original Sales invoice must accompanied with a signed 'Return Merchandise Authorization' (RMA) Approval Form attached with your RMA approval email.
Return the defective unit along with all accessories, including all paperwork, manuals, software and original wrapping and bags if applicable.
RMA number will be issued within 24-48 business hours after all proper documents have been received. GearXS may refuse to issue an RMA number in the event of failure to provide the above information mentioned in item (1) and (2).
No return accepted without an RMA number. An RMA Number is unique and will only be issued once. RMA Numbers expire 14 days from the date of issue. If you fail to ship the Return Merchandise to GearXS within 15 days a new RMA Number is required.
Returned material must be properly packed to avoid in-transit damage. Damage to GearXS products due to improper packaging will not be covered by this warranty.
The RMA number must be clearly marked outside of the shipping package. Address the package to be shipped to the address shown below.
All RMA must be shipped in freight/insurance prepaid. A traceable shipping method is highly recommended. Customer assumes risks of loss/damage in transit. No package will be accepted if it is shipped "COD" or "Freight Collect".
Any tampering of warranty stickers, serial numbers, alteration of component parts, misuse or physical damage of any products will VOID ALL WARRANTY and will be returned to the sender postage due.
Customer will be notified for any out-of-warranty product(s). If no instructions from customer within one week, GearXS holds no responsibility for the product(s) thereafter.
Warranty Replacement turn-around time will be 15-30 business days from the day the package(s) received by GearXS.
RMA request(s) for credit/exchange will be refused at GearXS's discretion.
GearXS does not offer any form of cross-shipping.
GearXS reserves the right to refuse items that does not comply with our return policy.

GearXS thanks you for following this policy closely. Any variance from the above will greatly impact how quickly the products are replaced and returned to you.

All RMA returns are for replacement only.
However if you would like to request for refund, your request will be reviewed for approval. All requests for refund will be charged a 15% restocking fee. Shipping and Handling costs are non-refundable.
If you are a regular customer with GearXS then you may also request for a Store Credit. The 15% restocking fee may be waived depending on the item's return conditions. This will be determined under the discretion of the RMA Department. Shipping & Handling charges are non-refundable.

Return Shipping Address:
(make sure the RMA number is clearly labeled on the box):

GearXS.com

Attn: RMA Department

RMA #: _____________
6224 Madison Ct.

Morton Grove, IL 60053

U.S.A.

Include a signed copy of the 'Return Merchandise Authorization (RMA)' Approval Form with your return or your return will not be processed.

By clicking "Submit" below you indicate that you have fully read and agree with our return policy.


Buyer User ID: eBay users only!
Company Name:
Customer Name:	*required
Phone #:	*required
Fax #:
E-Mail:	*required
Address1:	*required
Address2:
City:	*required
State:	*required
Zip Code:	*required
Country:

1. Return Information:

Invoice #:	*required
Invoice Date(mm/dd/yy):	*required
Model #:	*required
Model Description:	*required
Quantity:	*required
Serial #:
Request For:	*required
Detailed Problem:	*required

2. Return Information:

Invoice #:
Invoice Date(mm/dd/yy):
Model #:
Model Description:
Quantity:
Serial #:
Request For:
Detailed Problem:

3. Return Information:

Invoice #:
Invoice Date(mm/dd/yy):
Model #:
Model Description:
Quantity:
Serial #:
Request For:
Detailed Problem:

4. Return Information:

Invoice #:
Invoice Date(mm/dd/yy):
Model #:
Model Description:
Quantity:
Serial #:
Request For:
Detailed Problem:

Return Policy

Please fully read the Return Policy below before submitting an RMA Return Request

(1) All return requests must be submitted within 30 days from the date of receiving the products. No returns after 30 days. Your 30 Day warranty starts from the date that the item is delivered. Do not request an RMA for 'Direct Manufacturer Warranty' products. Contact the manufacturer of the product for Replacement. All 'Direct Manufacturer Warranty' Products requesting Refund that is approved by GearXS will be refunded in the form of 'Store Credit' only.
(2) All fields must be completed to the best of the customers knowledge. Please provide in detail the problem description. Any incorrect or missing fields may result in a delay of the RMA Request which will reflect on the customers Warranty return period.
(3) Products must be returned within 14 days from the issuing date of the RMA#.
(4) All RMA items returned to our warehouse after 14 days from the issuing date of the RMA will be refused and shipped back at the customers expense.
(5) Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. It is the customers responsibility to insure the package for return and to make a copy of the tracking number if required by GearXS to verify the products arrival.
(6)All products must be returned in an approved shipping box. Any products that are returned to GearXS that is not in the same condition as when received by the customer may include additional charges and fees or will be rejected and returned at the customers expense and void all warranties. Some packages may be shipped to you in its original box, these products may be returned in the same box that they were received.
(7) GearXS is NOT responsible for any packages lost or products damaged during transit by the shipping company. Damaged items are not eligible for warranty or money back guarantee. All static sensitive electronic parts should be wrapped in anti-static plastic bags and shock-resistant bubble-wrap. Some cushioning material should be present between the item and the walls of the box.
(8) Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment.
(9) Shipping charges are non-refundable. FREE SHIPPING products are shipped to the customer no cost because GearXS pays for shipping. If an RMA return is requested on a FREE SHIPPING items and refund or store credit is requested. The original shipping costs paid by GearXS will be deducted.
(10) Customer agrees that all returned products for refund will be 100% complete, in re-sellable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.
(11) If any component of the returned product is missing (refund returns), GearXS Return Procedure will be breached and GearXS will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. If the product is tested good and is in a re-sellable condition, your return request will placed under a pending process until the missing item is returned.
(12) Any packages received without an RMA number clearly labeled on the box and/or did not receive an RMA approval may/will be returned at the customers expense.
(13) Any packages received without a printed copy of the 'Return Merchandise Authorization' Form with RMA number, Signature and Date field completed will result in package being placed on hold until the form is received.
(14) A 15% restocking fee will apply to all returns for refund/credit that is either tested as non-defective or an incorrect product was ordered by the customer. If the product is tested good, a shipping fee will be applied to have the product shipped back. Returns that are tested good or not as described in the Problem description will be applied as a Store Credit and NOT a refund.
(15) Please ensure that all products have been fully tested before returning. Any products that are tested as good will be charged a bench testing fee.
(16) If a product is received damaged, it is the customers responsibility to include full details of the damaged areas in the 'Detailed Problem' field. Any items returned with any noticeable damage or markings not included in the customers Detailed Problem description may result in a damages fee depending on the extent of damage.
(17) All direct replacements are limited to product availability. If an exact replacement for a returned item is not available we will ship you a comparable substitute product with the same or similar specifications.
(18) CPU and memory must be returned within 7 days from the date of receipt. All memory purchased with memory heat spreaders must be tested by the customer before applying the memory heat spreader. All memory with the heat spreader already applied cannot be exchange or refunded even if defective and will be returned to the customer or disposed.
(19) Due to manufacturer policy, all software, Retail Boxed Processors, Notebooks, and Blank Media products are non-returnable.
(20) If the product received by the customer is incorrect it may be possible that the product requested is 'Out of Stock'. GearXS and it's affiliates may ship a comparable substitute product if the product requested is out of stock. It is the customers responsibility to check for availability before placing the order. If a customer does not wish to receive a substitute item then please mention this when placing the order. Warranty and Return/Replacement Policy will apply on the substituted item.