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Return Merchandise Request Return Merchandise Request

RMA Return Request

Customer Service & Support Information

We are always ready to assist our customers 5 days a week via e-mail to offer technical support and answer any questions about workability and installation of our products. E-mail: support@gearxs.com or rma@gearxs.com

GearXS eBay Customers
If your product was purchased from our eBay Store then please contact ebay@gearxs.com or use the 'Contact Seller' feature in eBay to contact the GearXS eBay Department for assistance with your return.

Return Policy & Instructions (Please read carefully the Return Policy below before submitting an RMA Return Request)

We stand behind our products and try to provide our customers with the best possible service and the highest quality products. A majority of our refurbished and like new products are tested prior to shipping out to our customers to ensure that the product is fully functional. If for any reason you are having issues connecting your product or have problems setting them up then please email us for technical support. We also offer links to the latest software and drivers at the bottom of most of our product pages. 

To obtain an RMA number please complete the form below. An RMA approval number will be e-mailed within 48 business hours (Monday - Friday) of submitting this form to the e-mail address on your account.

Mystery Box Event Satisfaction Guarantee.
All Mystery Box events offer a satisfaction guarantee for a full refund (customer bear return shipping costs).
If you are not satisfied with the products that you received then you may apply for an RMA return request within 30 days. All Mystery Box Event return requests must be submitted and received by GearXS within 30 days from the delivery date.

Defective on Arrival (DOA) products
If you receive a product that is DOA let us know and we will replace it for you if our technicians cannot resolve the problem (subject to stock availability) or you can request for a refund or store credit.

The product must be returned to our warehouse within 14 business days after the Return Authorization Number is sent to the buyer.

Products damaged during transportation.
- Products damaged during transportation should be reported ASAP but not later than 3 business days after the receipt. Shipping packaging and product packaging should not be disposed of because they are used as evidence for associated carrier insurance claim.
We ask the customers to send us the pictures showing the damage during transportation with the initial claim.
- Once such product is reported, we file insurance claim with the shipping carrier and/or resolve this problem with the customer by providing refund or replacement once the shipping carrier fulfills obligations related to the claim.

Return of the products during warranty period
- We offer a 30 day return exchange warranty and satisfaction guarantee on all of our products. If you are not completely satisfied with what you received then please let us know and we will attempt to resolve the issue or offer a refund or store credit.
- We accept returns of malfunctioning and defective products during the warranty period. Warranty period is indicated on the product page.
- The warranty is not redistributable to other third parties.

Manufacturer warranty
- For products with manufacturer warranty, warranty obligations and technical support services are fulfilled by the manufacturer of the product.

Incorrect Product Received
- If the wrong product was shipped to the buyer, we will quickly send to you the correct product along with a prepaid return label to return the incorrect product.

(Please note that all RMA Requests submitted on Friday and Weekends will not be processed until the next business day).

  • The RMA (Return Merchandise Authorization) Form should be completed in the entirely to insure prompt service.
  • A copy of the original Sales invoice must be accompanied with a signed 'Return Merchandise Authorization' (RMA) Approval Form attached in your RMA approval email.
  • Return the defective unit along with all accessories, including all paperwork, manuals, software and original wrapping and bags if applicable unless stated otherwise by the RMA Department.
  • RMA number will be issued within 24-48 business hours (Mon - Fri) after all proper documents have been received. GearXS may refuse to issue an RMA number in the event of failure to provide the information mentioned above.
  • No return accepted without an RMA number. RMA Numbers expire 14 days from the date of issue. If you unable to ship the Return Merchandise to GearXS within 15 days a new RMA Number is required.
  • Returned material must be properly packed to avoid in-transit damage. Damage to GearXS products due to improper packaging will not be covered by this warranty.
  • The RMA number must be clearly marked outside of the shipping package. Address the package to be shipped to the address shown below.
  • All RMA must be shipped in freight/insurance prepaid. A traceable shipping method is highly recommended. Customer assumes risks of loss/damage in transit. No package will be accepted if it is shipped "COD" or "Freight Collect".
  • Any tampering of warranty stickers, serial numbers, alteration of component parts, misuse or physical damage of any products will VOID ALL WARRANTY and will be returned to the sender postage due.
  • Customer will be notified for any out-of-warranty product(s). If no instructions from customer within one week, GearXS holds no responsibility for the product(s) thereafter.
  • Warranty Replacement turn-around time will be 15-30 business days from the day the package(s) received by GearXS.
  • RMA request(s) for credit/exchange may be refused at GearXS's discretion.
  • GearXS does not offer any form of cross-shipping.
  • GearXS reserves the right to refuse items that does not comply with our return policy.

GearXS thanks you for following this policy closely. Any variance from the above will greatly impact how quickly the products are replaced and returned to you.

If the returned product is tested as defective by our technicians, GearXS will ship out a working replacement or issue a store credit or refund in the event that the exact product purchased is no longer available. 
 

Return Shipping Address:
 (make sure the RMA number is clearly labeled on the box):

GearXS.com

Attn: RMA Department

RMA #: _____________
6224 Madison Ct.

Morton Grove, IL 60053

U.S.A.

Include a signed copy of the 'Return Merchandise Authorization (RMA)' Approval Form with your return or your return will not be processed.

By clicking "Submit" below you indicate that you have fully read and agree with our return policy.

Return and Refund Policies above are strictly followed with no exception.
We reserve the right to change the Return and Refund Policies above without any prior notice.

If you have any additional questions, please email us.
     
Buyer User ID:
eBay users only!
Company Name:
Customer Name:
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1. Return Information:

Invoice #:
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Model Description:
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Serial #:
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Detailed Problem:
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2. Return Information:

Invoice #:
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3. Return Information:

Invoice #:
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4. Return Information:

Invoice #:
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Return Policy

 

Please fully read the Return Policy below before submitting an RMA Return Request

  • (1) All return requests must be submitted within 30 days from the date of receiving the products. No returns accepted after 30 days.  Your 30 Day warranty starts from the date that the item is delivered. Do not request an RMA for 'Direct Manufacturer Warranty' products. Contact the manufacturer of the product for Replacement.

  • (2) All fields must be completed to the best of the customers knowledge. Please provide in detail the problem description. Any incorrect or missing fields may result in a delay of the RMA Request which can reflect on the customers Warranty return period.

  • (3) Products must be returned within 14 days from the issuing date of the RMA number.

  • (4) All RMA items returned to our warehouse after 14 days from the issuing date of the RMA will be refused and shipped back at the customers expense. If you are unable to return the product within 14 days then please contact the RMA Department for an extension request.

  • (5) Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. It is the customers responsibility to insure the package for return and to make a copy of the tracking number if required by GearXS to verify the products arrival. Any products that are tested as defective, GearXS may reimburse a full/partial return shipping costs. If the product was received Dead in Arrival your case will reviewed by our technicians and a prepaid return label may be issued based on the case.  

  • (6)All products must be returned in an approved shipping box. Any products that are returned to GearXS that is not in the same condition as when received by the customer may include additional charges and fees or will be rejected and returned at the customers expense and void all warranties. Some packages may be shipped to you in its original box, these products may be returned in the same box that they were originally shipped.

  • (7) GearXS is NOT responsible for any packages lost or products damaged during transit by the shipping company. Damaged items are not eligible for warranty or money back guarantee. All static sensitive electronic parts should be wrapped in anti-static plastic bags and shock-resistant bubble-wrap. Some cushioning material should be present between the item and the walls of the box.

  • (8) Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment.

  • (9) Shipping charges are non-refundable. FREE SHIPPING products are shipped to the customer at no cost because GearXS pays for shipping. If an RMA return is requested on a FREE SHIPPING items and refund or store credit is requested. The original shipping costs paid by GearXS will be deducted unless product was received DOA.

  • (10) Customer agrees that all returned products will be 100% complete, in re-sellable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.

  • (11) If any component of the returned product is missing, GearXS Return Procedure will be breached and GearXS will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. If the product is tested good and is in a re-sellable condition, your return request will placed under a pending process until the missing item is returned.

  • (12) Any packages received without an RMA number clearly labeled on the box and/or did not receive an RMA approval may/will be returned at the customers expense.

  • (13) Any packages received without a printed copy of the 'Return Merchandise Authorization' Form with RMA number, Signature and Date field completed will result in package being placed on hold until the form is received.

  • (14) A 15% restocking fee will apply to all returns that is either tested as non-defective or an incorrect product was ordered by the customer. If the product is tested good, a shipping fee will be applied to have the product shipped back. Returns that are tested good or not as described in the Problem description will be applied as a Store Credit.

  • (15) Please ensure that all products have been fully tested before returning. Any products that are tested as good will be charged a bench testing fee.

  • (16) If a product is received damaged, it is the customers responsibility to include full details of the damaged areas in the 'Detailed Problem' field. Any items returned with any noticeable damage or markings not included in the customers Detailed Problem description may result in a damages fee depending on the extent of damage.

  • (17) All direct replacements are limited to product availability. If an exact replacement for a returned item is not available we will ship you a comparable substitute product with the same or similar specifications.

  • (18) CPU and memory must be returned within 7 days from the date of receipt. All memory purchased with memory heat spreaders must be tested by the customer before applying the memory heat spreader. All memory with the heat spreader already applied cannot be exchanged even if defective and will be returned to the customer or disposed.

  • (19) Due to manufacturer policy, all software, Retail Boxed Processors, Notebooks, and Blank Media products are non-returnable.

  • (20) If the product received by the customer is incorrect it may be possible that the product requested is 'Out of Stock'. GearXS and it's affiliates may ship a comparable substitute product if the product requested is out of stock. It is the customers responsibility to check for availability before placing the order. If a customer does not wish to receive a substitute item then please mention this when placing the order. Warranty and Return/Replacement Policy will apply on the substituted item.