Product Returns

If you’re not happy, we’re not happy. We gladly accept returns of items that are in their original packaging within 30 days of delivery. In order for your refund to be processed quickly, we ask that your returned items be intact and free of any signs of use. Once your package is received, please allow up to 1 week to fully process your return.
 
Steps:
  • Simply fill out the form below to request a Return Merchandise Authorization (RMA) number.
  • Replace the item in the packaging in which it was received. This is the original brand packaging in which the item was wrapped, not the box or bag in which the items were shipped.
  • If the item was shipped to you in a box, please return it to us in a box. If you do not have the original box, please use a sturdy box to prevent in transit damage to the item. We are not responsible for damage to products in transit back to us.
  • To ensure the package arrives back to us safely and that you are credited, please use a traceable method (such as UPS, FedEx, or another method) where you receive a tracking number that can be used to trace the delivery. Be sure to retain a copy of your tracking number for your records
  • Please write your RMA number on the outside of the shipping box or envelope so we can process your return faster. Enclose a note with the reason for return and requested action to be taken.
  • Address package to be shipped to:
GearXS.com
RMA Department
105 E. Oakton Street
Des Plaines IL 60018

Need assistance? We are here to help. Send us an email at info@gearxs.com or call (800) 438-7516 between the hours of 10:00 am – 4:00 pm CST.
 
Terms & conditions
In order to continue to bring our customers the best products at the best prices, a 20% restocking fee will apply to all returned orders. Items returned after 30 days and/or fall outside the return guidelines will be accepted at our discretion. To view full terms & conditions click here.

Please note: The customer is responsible for the return shipping cost

Order Information

* First Name:


* Last Name:


* E-Mail:


* Telephone:


* Order ID:


Order Date:

Product Information & Reason for Return

Additional Information

Enter the code in the box below:

 

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